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© 2026 IT GROUP INTERNATIONAL LIMITED
Privacy Policy
Privacy Policy
Data Controller:
IT GROUP INTERNATIONAL LIMITED
Trading As:
IGI
Website:
www.creators-academy.co.uk
Effective Date:
4 June 2026
Last Reviewed:
4 June 2026
Contact Email:
[email protected]
This Privacy Policy explains how IT GROUP INTERNATIONAL LIMITED ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit www.creators-academy.co.uk, contact us, purchase services, enrol in training programmes, or otherwise interact with our business.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
1. Who We Are
IT GROUP INTERNATIONAL LIMITED is the data controller responsible for your personal information.
Contact Details
IT GROUP INTERNATIONAL LIMITED
Linthorpe Rd
Middlesbrough TS1 4AW
United Kingdom
Email: [email protected]
Phone: 01463 871818
Website: www.creators-academy.co.uk
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We Collect
Information You Provide Directly
We may collect information when you:
- Submit an enquiry form
- Contact us by email or telephone
- Register for a course or programme
- Purchase products or services
- Subscribe to newsletters or marketing communications
- Attend webinars, workshops, or events
- Apply for funded training opportunities
This information may include:
- Full name
- Email address
- Telephone number
- Postal address
- Company name
- Job title
- Billing information
- Payment information
- Any additional information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Device information
- Browser type and version
- Operating system
- Website usage data
- Pages viewed
- Referral sources
- Approximate location data
Information Received From Third Parties
We may receive information about you from:
- Meta (Facebook and Instagram)
- Advertising partners
- Analytics providers
- Event registration platforms
3. How We Use Your Information
We use personal information for the following purposes:
- Delivering training programmes and services
- Managing course registrations
- Processing payments
- Responding to enquiries
- Providing customer support
- Sending service updates
- Improving our website and services
- Conducting analytics and reporting
- Marketing our products and services
- Complying with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process personal information using one or more of the following legal bases:
Contractual Necessity
Where processing is required to deliver a service, fulfil an agreement, or provide training.
Legitimate Interests
Where processing is necessary for the operation and improvement of our business, provided such interests do not override your rights and freedoms.
Legal Obligations
Where we are required to process information to comply with legal, tax, accounting, or regulatory requirements.
Consent
Where consent is required, such as for certain marketing communications.
You may withdraw consent at any time.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and understand how visitors interact with our website.
Cookies may be used for:
- Website functionality
- Analytics and performance monitoring
- Marketing and advertising
- Security and fraud prevention
Third-party technologies may include:
- Google Analytics
- Google Ads
- Meta Pixel
- LinkedIn Insight Tag
You can manage cookie preferences through your browser settings.
6. Marketing Communications
We may send information about:
- Training programmes
- Adobe certification courses
- Skills Bootcamps
- Events and webinars
- Industry insights
- New products and services
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at [email protected]
7. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business.
These may include:
- Payment providers
- Customer relationship management systems
- Email communication platforms
- Website hosting providers
- Analytics providers
- Government funding bodies (where applicable)
- Professional advisers and legal representatives
We do not sell personal information to third parties.
8. International Transfers
Some of our service providers may process data outside the United Kingdom.
Where international transfers occur, appropriate safeguards will be implemented to ensure your information receives an adequate level of protection, including approved contractual clauses where required.
9. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
- Customer records: up to 7 years
- Financial records: up to 7 years
- Training records: up to 7 years
- Marketing records: until consent is withdrawn
- Website analytics data: up to 26 months
Where legal obligations require longer retention periods, data may be retained accordingly.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Security measures may include:
- Secure servers
- Access controls
- Encryption
- HTTPS website protection
- Regular security reviews
Although we take reasonable steps to protect personal information, no internet transmission can be guaranteed to be completely secure.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact:
We may require proof of identity before processing requests.
12. Complaints
If you are unhappy with how your information has been handled, please contact us first.
You also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
13. Children's Privacy
Our services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16 years of age.
If you believe a child has provided personal information to us, please contact us immediately.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party sites they visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be published on this page together with a revised "Last Reviewed" date.
Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
16. Contact Us
IT GROUP INTERNATIONAL LIMITED
Linthorpe Rd
Middlesbrough TS1 4AW
United Kingdom
Email: [email protected]
Phone: 01463 871818
Website: www.creators-academy.co.uk